Voice NOC – Engineer 82 views

CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Information & Communication Technology
Engineering – Network

The Role

The Voice NOC –  Engineer’s role and function can be summarised as follows:

  • Ensuring incidents are handled in accordance with TPG Service Level Agreements and incident management processes.
  • Providing technical support to the Service Delivery/Provisioning teams in turning up and trouble-shooting services.
  • Participating in projects that have relevance to Network Operations to ensure project deadlines are met.
  • Ensuring the monitoring of TPG Voice Network is available at all times and alarms are actioned in accordance to OLA.
  • Monitoring and actioning of Network & Customer Trouble tickets.
  • Ensuring network reporting is accurate and is developed with network expansions, upgrades etc.
  • Ensuring processes are available and maintained to the highest of standards.

The Person

To be considered for this position the candidate will require:

  • Tertiary qualifications in Telecommunications or Electronics
  • 2 years relevant experience in technical support role
  • Sound knowledge of VoIP platforms, protocols (SIP, RTP, H323, H.248 etc.)
  • Sound knowledge on TDM voice interworking (SS7, ISUP, ISDN etc.)
  • Good understanding and experience of voice switching, NGN architecture and Telco environments
  • Working knowledge of Linux systems and IP networking
  • Very good knowledge of technical support process, Network Operation Centre environment
  • Good written and verbal communication skills.
  • Excellent customer service skills.
  • Excellent interpersonal skills.
  • Drive/initiative to improve yourself and the team.

Only persons with unlimited rights to work in Australia need apply.


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TPG (ASX: TPM) is a force in the Australian telecommunications industry. Our people, products, network assets and innovation have enabled us to provide our customers with communication services that are reliable, fast and cost effective.

We provide a diverse range of communication services to residential users, small and medium enterprises (SMEs), government, large corporate enterprises and wholesale customers. TPG offers nationwide ADSL2+, NBN, Fibre Optic and Ethernet broadband access, telephony services, Internet Protocol Television (IPTV), SIM Only Mobile plans and various business networking solutions.

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