Quality Policy and Assurance Manager 81 views1 application

Job id – 18000007



Job Purpose
  1. Actively support the Senior Manager Quality in the development, implementation and continual improvement of the Qatar Rail Company Management System (CMS), policies, assurance activities
  2. Accountable for Quality management responsibility in respect of all QR operations, including policy/procedure development, operational readiness, office activities, audit programmes & standards
  3. Responsible for delivering & communicating high quality, accurate, periodic QR Quality assurance reports.
  4. Collaboratively sharing of best Quality practise amongst all relevant QR and relevant stakeholders
  5. Directly ensure protection of QR Quality reputational risk arising from activities by QR and/or its partners
  6. Exhibit Quality Leadership behaviours in line with & in support of the QR vision, values, mission and goals
Duties & Responsibilities
  1. Developing and/or implementing the strategic QSHESE initiatives/objectives as part of the Qatar Rail Business Plan.
  2. Define/monitor operational QSHESE requirements for ensuring delivery of the governance framework for railway operations.
  3. Identifying opportunities for measurable QSHESE  performance efficiencies and service improvements through robust root cause analysis & trend analysis techniques
  4. Gain assurance of  QSHESE & Rail Operator performance to ensure a consistent application of the QR CMS and adherence to QR Policy, Procedures & standards
  5. Leads on accurate collation of Quality key performance indicators (KPIs) and high quality periodic QR Quality reports & dashboards.
  6. Conducts regular QSHESE Leadership tours, inspections and audits to ensure compliance by Projects , rails operators, suppliers and/or maintainers to the Quality management and provide high quality reports to QR Senior Management
  7. Promotes consistent positive communication & application of periodic QR Quality/improvement Initiatives.
  8. Provides briefing updates to project and operations Quality teams regarding QMS development, Quality performance (for onward cascade).
  9. Maintains an overview of project and operations Quality performance data and closure of recommendations and actions. Escalating where required ensuring effect closeout of improvement actions.
  10. Ensure non-conformances/assurance findings are correctly reported into QR  reporting systems
  11. Ensure that  Improvement Plan written or reviewed are objective& outline SMART recommendations
  12. Work in accordance with the current Quality budget & associated procedures
  13. Actively seek financial efficiencies and/or financial opportunities to benefit QR
  14. Support development of the QSHESE capability in line with the business needs
  15. Actively self-develop  QSHESE skillset, knowledge, experience & behaviours in line with QR activities & the risk profile
  16. Ensure QSHESE people resources are utilised to ensure efficient and effective outcomes
  17. Promote a QSHESE “Leading Excellence” culture consistent with QR objectives and values including zero harm, right first time and building a positive Health and Safety Culture.\
  18. Conduct subordinate QSHESE  department staff performance reviews where required
  19. Support the QR Environmental program in reducing QR carbon footprint.
  20. Completing all work in accordance with health and safety legislation, Qatar Rail Health and Safety Policies and Procedures.
Desired Profile:
Education :
  • Tertiary qualification – Bachelor’s Degree, Master’s Degree and/or equivalent Diploma in in the relevant field.
Experience :
  • Minimum 10 years’ experience in implementing and monitoring effective QMS and processes in line with international best practice e.g. ISO9001 in an operational railway &/or construction environment at a management level.
  • Membership of professional Quality institution recognised by QR 
Professional Training:
  • Qualified Auditor
  • Computer literate
  • Effective use of common IT systems (i.e. Word, Excel, PowerPoint, Visio)
  • Knowledge of SharePoint & QR Assurance reporting systems
  • Effective English oral/written & report writing communication skills.
  • Accountable and naturally collaborates with QSHESE /QR teams to seek innovative, cost effective solutions.
  • Able & willing to collaborate with QR stakeholders to deliver improved QSHESE performance
  • Effective organisational skills to fully maximise their time & the time of others in QR
  • Consistently works effectively as part of a team or alone as required by tasks & QR requirements
  • Ability to represent QR to Regulatory authorities in liaison over H&S matters
  • Actively seeks & provides constructive feedback from a range of stakeholders across the QR organisation
  • Actively seeks opportunities to promote/support/celebrate QSHESE/QR successes




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Qatar is a growing country, and to accommodate this growth, a new, sustainable, and efficient way of getting both people and freight around the country was needed. Established by Emiri decree in 2011, Qatar Rail was given the mandate to design and develop the country’s rail network, and after the rail projects are completed, manage, operate, and maintain them.

Qatar Rail’s answer to Qatar’s transportation challenges lies in three major projects:

• The Doha Metro: a mostly underground rail network which connects communities within Doha and its suburbs

• The Lusail Tram (LT): a tram network providing comfortable and convenient travel within the new city of Lusail

• The Long Distance Rail: connecting cities in the north and west with Doha, and the country with the forthcoming GCC rail system

Once all the projects are completed by 2030, the three networks will act as one integrated system, allowing passengers to easily transfer between them.

To meet its mandate, Qatar Rail has been given the responsibility to:

• Develop the railway sector regulatory framework
• Develop railway standards, that includes safety, environment, and customer service
• Managing costs and feasibilities
• Appoint and oversee the programme management consultants to ensure timely delivery and quality of service
• Integrate the rail network with other pre-existing modes of transport
• Develop railway sector policies (including fare policies) and strategies
• Enforcing regulations and standards on all rail service operators

  • Address Qatar

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