Customer Service Representative (English-speaking) 58 views

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!




R9569 Customer Service Representative (English-speaking) (Open)

Job Posting Title:

Customer Service Representative (English-speaking)

Job Description:

Primary Duties / Responsibilities

  • Respond to phone and e-mail requests regarding Citrix products/services, inbound pre-sales calls and post-sales.
  • Responsibility also includes supporting channels enquiries relating to membership, partners programs and account management.
  • Identify opportunities to provide or create additional client value
  • Individual responsibility to manage case closure from end to end, utilizing Sales-Force CRM system to document requester details along with recommended actions and resolutions.
  • Engaging selected customers for Customer Concierge program by developing trusted relationships with key clients, partners and colleagues
  • Contribute in team environment by assisting co-workers with completion of daily workload when necessary
  • Work with cross functional teams to resolve issues.
  • Develop and document information that will contribute significant improvement to business processes and decision-making.

Qualifications (Knowledge, Skills, Abilities)

  • Bachelor degree or above
  • 3 years of related experience Customer Service in a similar environment servicing the software/technology market. IT background is preferred.
  • Strong command in English (oral and written) is required
  • Proficient in Microsoft Office, experience in SAP preferred.
  • Effective communication skills with ability to interact across levels, exemplify strong customer service orientation with high regards for customer satisfaction.
  • Exceptional client relationship management skills
  • Ability to work under pressure and maintain a positive and professional disposition towards co-workers and customers.
  • Collaborative player, shares information and ideas openly and accurately.
  • Analytical, demonstrates critical & strategic thinking skills.
  • Demonstrate initiative and flexible to adapt to new responsibilities and changing business dynamics.


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At Citrix, we focus on a single driving principle: making the world’s apps and data secure and easy to access. Anywhere. At any time. And on any device or network.

We believe that technology should be a great liberator. Freeing organizations to push the limits of productivity and innovation. Empowering people to work anywhere and at anytime. And giving IT the peace of mind that critical systems will always be accessible and secure.

That’s why, at Citrix, our mission is to power a world where people, organizations, and things are securely connected and accessible. A place where all business is digital business. A world where our customers are empowered to make the extraordinary possible. We will accomplish this by building the world’s best integrated technology services for secure delivery of apps and data ⎯ anytime, anywhere.

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